Csino Privacy Policy — our commitment to protecting your data

When you register and use Csino, various types of information are collected — either automatically or directly from you. We only collect what is genuinely necessary to provide our services.

• Full name and date of birth (for age verification).
• An active mobile number and email address.
• Preferred language and country.
• Password (stored in encrypted form only — never saved as plain text).

Before your first withdrawal, Csino requires the following documents to verify your identity:

• A scan or clear photo of your national ID card or passport.
• A selfie (to match your face against your submitted document).
• Proof of address may also be required in some cases (such as a utility bill or bank statement).

Csino does not store your card number or full bank details directly. Payment gateways such as bKash and Nagad handle all payment processing themselves — Csino only records the transaction reference number and amount.

• IP address and approximate location (for security verification purposes).
• Device type, operating system, and browser version.
• Times and patterns of site access and usage (session logs).
• Gaming history and transaction records.

Csino uses the information it collects for a defined set of purposes. Each use has a clear reason behind it and is aligned with your interests.

If you no longer wish to receive bonus and promotional communications, you can turn them off at any time from the notification settings in your dashboard. Disabling this will not affect your standard access to our services.

Csino does not sell or rent your data — that is a core principle we stand by. However, there are limited circumstances in which data may need to be shared.

Csino works with certain third-party service providers such as payment gateways, game providers, and KYC verification agencies. Only the minimum information required to deliver those services is shared with them. Each partner is bound by contractual confidentiality terms — they are not permitted to use your data for any other purpose.

In cases involving a court order, regulatory investigation, or anti-money laundering legal obligation, data may need to be disclosed to government authorities. Csino is required to comply with the law in such situations — however, only the minimum information legally required will ever be disclosed.

Csino has put in place multiple technical and administrative measures to protect your data. Working together, these measures form a robust security framework.

• Transit Encryption: All data transmitted between your browser and Csino's servers is encrypted using TLS 1.3.
• Storage encryption: All sensitive data stored on our servers is protected with AES-256 encryption.
• Password hashing: Your password is never stored in plain text — only a salted hash is kept.
• Access control: Only authorized personnel can access the necessary information within Csino's internal systems.
• Regular Security Audits: Regular penetration testing and audits are carried out by independent security specialists.
• Unusual Activity Detection: Account protection is triggered automatically when our systems detect suspicious login attempts or transactions.

That said, no technology is 100% foolproof. You also play a part — use a strong password, be cautious on public devices, and report anything suspicious to our support team right away.

Cookies are small text files stored in your browser. Csino uses cookies to keep your session active, remember your preferences, and improve platform performance.

To disable analytics cookies, go to your browser settings and use the "Manage Cookies" option. Disabling essential cookies will prevent login and certain features from working.

Csino does not retain your data any longer than necessary. Data is held while your account remains active. After your account is closed:

• Transaction records are retained for up to 5 years as required by law.
• KYC documents are retained for a maximum of 3 years after verification, then permanently deleted.
• Support chat records are retained for 1 year.
• Analytics data is retained in anonymised form for a maximum of 2 years.

You may request that your data be deleted promptly after closing your account. Everything except information we are legally required to retain will be removed within 30 days.

Csino believes you should have full control over your own data. The rights listed below are yours to exercise at no charge.

To exercise any of these rights, email us at support@csino.best or reach out via live chat. Once your identity has been verified, we will respond within 30 days.

Csino's services are strictly for users aged 18 and above. We do not knowingly or unknowingly collect information from minors.

If a parent or guardian believes their child has registered on Csino, please contact support@csino.best immediately. Steps will be taken to verify the account and delete all associated data.

Csino may update this Privacy Policy when necessary. For significant changes, members will be notified by email or via an in-platform notice at least 14 days in advance. For minor changes, only the "Last updated" date on this page will be revised.

Continuing to use Csino after a policy change will be taken as your acceptance of the updated policy. It is good practice to check this page regularly.